Home Technology How to Troubleshoot Brother Printer Says Offline Windows 10?

How to Troubleshoot Brother Printer Says Offline Windows 10?

by Monica Barnes

Brother is one of the top manufacturers of printer devices. Brother printer offers good functionality and specifications to the users. But sometimes the users face few issues while printing with Brother printer. Brother printer offline Window 10 is one of the common errors reported by many users. Users can get this error due to various reasons. 

How to Troubleshoot Brother Printer Says Offline Windows 10

Why is my Brother printer offline Windows 10?

  1. Your Brother printer driver get outdated
  2. Printer driver get corrupted
  3. Your printer is showing connectivity issue
  4. WPS pin is not enabled
  5. Paper Jamming
  6. Printhead get clogged
  7. The fuse of your printer gets damaged

How do I get my Brother printer back online?

For finding the error, you should find the exact cause of the error. The error can occur due to the error in firmware or on the software. Sometimes Windows error can also get you into printer error. 


Check the connectivity for fixing Windows 10 printer offline brother

When your error appears, you should check the connection. If you have connected the Brother printer with USB cable then check whether the cable is working or not. Connect another device with a USB cable to ensure that you are not using a faulty cable. If the cable is faulty then purchase a new cable. If the USB cable is loose then use a good cable for connecting the printer. You should use a high-speed cable for printing purposes. If you are connecting your printer wirelessly then you should check for the WPS button. For Bluetooth connectivity, you should check the Bluetooth on both devices. Open your computer device and re-enable the Bluetooth. Go to the Brother printer settings and check the Bluetooth. Keep the printer nearby to the computer. If you are using a network printer then you should check the WPS pin. Go to your router and check the pin. Disable the pin and enable it again. Now try to take a printout with Brother printer and check for the error.


Check for the printer driver to fix Brother printer showing Offline error

While setting up a Brother printer on your computer; you need to install the printer driver. This driver is like a connection bridge between the printer and computer. Sometimes, the driver gets corrupted or outdated. If the printer driver gets outdated then you have to restore the corrupted files. Editing the files manually can be difficult. Edit the driver files only when you have the technical knowledge. Check whether your Brother printer offline fix Windows 10 and gets resolved or not. When your printer driver gets outdated then you have to check for the new update. Go to the browser and check for the latest update for your printer model. Download and install the driver on your device. Restart your device and try to take a printout with Brother printer.


Check for the paper jam

If the Brother Printer is Offline while taking the printout then you should check for the paper jam. Paper jam appears in Brother printer when some paper gets stuck inside the printer. Open the access door of your Brother printer and take out the cartridge. Remove all the paper chunks from the printer. Reinstall the ink cartridge on your Brother printer and try to take the printout. 


Check the printhead on your Brother Printer

If the Brother printer says offline then check the printhead. Something the offline error appears when the printhead gets clogged. If the user hasn’t cleaned the printhead for a long time then the printhead gets clogged with the ink. You need to clean the printhead to fix the error. You can clean the printhead of Brother printer by following the steps mentioned below:

  1. Go to the Brother printer touchscreen
  2. Click on the Ink Key
  3. Press the Arrow button and navigate to Cleaning option
  4. Hit the Okay button
  5. Press the Arrow button and choose Black and Color
  6. Hit the OK button

Repeat the process for 3-4 times to fix the error. Now restart your device and check whether the printhead gets cleaned or not. In case the printhead of Brother printer gets damaged then you have to replace it immediately. Don’t forget to check the fuse of your printer. If the fuse gets damaged, replace it and then try to take the printout. 


Check the ink level on your ink cartridge

Brother printer showing Offline status message can appear when the cartridge gets empty. You should check the ink level on the cartridge immediately. If the cartridge is empty then you should install a new cartridge on your printer and then check for the error.

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