Home Technology How to Resolve Epson WF 3620 Error Code 0x97?

How to Resolve Epson WF 3620 Error Code 0x97?

by Monica Barnes

Epson is a Japanese electronic company which is best known for manufacturing hardware devices, especially printers. The Epson printers provide robust services to the users. The print quality is also very good with better speed. But there are few errors which you can face while using an Epson printer. One common error reported by many users is the Epson error code 0x97. This printer error mostly occurs due to driver or cartridge error. But sometimes other factors can also lead to Epson code 0x97. 

How to Resolve Epson WF 3620 Error Code 0x97

Ways to troubleshoot Epson WF 3640 error code 0x97:

 

Perform a power restart

Whenever you get an error while using your printer then perform a power restart. If the error is appearing due to any runtime issue then restarting the device may help in resolving the error. Follow the given steps to perform Epson printer power restart:

  1. Make sure your printer is turned on
  2. Eject the USB cable from your printer
  3. Now unplug the power cord from the printer 
  4. Wait for a minute
  5. Connect the power cord
  6. Your Epson printer will start automatically
  7. Connect the USB cable

Give a print command from your PC and check whether the Epson printer error code 0x97 gets fixed or not.

 

Check the Epson printer driver

Your printer may start sending you error messages when the printer driver gets outdated or corrupted. You need to check the driver and then take the action. Go to the printer driver and check for the new update. If your printer driver is outdated then visit the Epson website and download the latest update. In case the driver gets corrupted then restore the corrupted files immediately. Restore the files carefully as a single mistake in editing the file may cause other errors. If you are unable to edit the corrupted driver files then reinstall the driver. Uninstall the Epson printer driver from your device and delete all the related files. Now go to the Epson website and download the printer driver of your printer model. Install the driver setup on your device and restart your device. Try to take a test print and check for Epson error code 0x97 wf-3640.

 

Inspect your printhead

The printhead of your Epson printer can also cause the error. If the printhead gets clogged or damaged then you should fix it immediately. If the user hasn’t cleaned the printhead for a long time, the printhead gets clogged with the ink. You have to fix the error then try cleaning the printhead. Here are the steps for cleaning Epson printhead:

  1. Make sure you have turned on your Canon printer
  2. Check the ink out the light, it must be closed
  3. Go to the printer software
  4. Click on Utility tab
  5. Tap the Head Cleaning 
  6. Now follow the on-screen instructions

The printhead cleaning process will take some time. Now check the print nozzle check pattern. If the pattern is not clear then repeat the steps for 3-4 times. You can also clean the printhead manually. Open the access door of your Epson printer. Take a clean napkin and remove all the dried ink from the printhead. Clean the printhead very carefully as the printhead can get damaged easily. Restart the printer after cleaning the printhead and check for Epson.com error code 0x97.

 

Check for paper jamming

If the Epson printer error 0x97 is appearing in the middle of taking a printout and the printing process interrupts then you should check for the paper jam. This issue appears when the papers are not aligned correctly on the input tray. The sheet gets stuck inside the printer and causes the error. You need to remove the paper from inside the printer to fix the error. Open the access door and take out the ink cartridge carefully. Remove the paper chunks from the printer and clean the printer with a dry cloth. Now reinstall the ink cartridge and close the access door. Go to your PC and give the print command again. If your printer is still showing Epson error 0x97 then try using Windows printer troubleshooter.

 

Scan your computer

If you are getting the error code 0x97 due to an unknown reason then you should try scanning your device. There is some malware which can interrupt various processes on your device. You need to remove the malware from your PC to work reliably. Install good anti-malware on your device. Open the anti-malware and perform a full system scan. After scanning the device, give a print command to your Epson. If you are still getting Epson printer code 0x97 then ask for technical help.

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