If you’ve spent years in school, you may not feel like customer service skills are necessary. But, there are tons of careers in the public sector where they come in handy. That’s why we’ve listed a few of the best ones to look at for careers.
1. DMV Receptionist
When renewing licenses, people usually have to visit the DMV in person. Even if they don’t travel there, they still call them on the phone. So, the DMV is always hiring new agents to handle requests.
Renewing licenses is only one of the responsibilities you’d have in that role, too. You might have to take people out for licensing tests. So, be prepared to scream whenever someone runs a stop sign. All kidding aside, you will need to work with people one-on-one. Driving is something people have to learn at their own pace. As a result, composure can be a valuable asset if you’re working in this industry.
We’d suggest attending a course on customer service training for government employees. By sitting through one, you’ll learn how to handle difficult people without exploding.
Anyone with plans on being here long has to learn emotional management techniques. Otherwise, before too long, they’ll fight with somebody at work. Then, it’s often just a matter of time until they’re forced into another industry.
Perhaps the best thing about working as a DMV receptionist would be the job security it provides. Since they’ve been established, their growth hasn’t slowed much at all.
2. Governmental Administration
Besides the DMV, many agencies are hiring as the government expands. One of the best places to look is at infrastructure-related roles. After passing the stimulus bill, new jobs have been popping up like mad.
Administering a government agency could involve a ton of different activities. You could be responsible for managing payroll in one department, handling everyone’s checks.
Switching to another role might put you somewhere they need a receptionist. Then, you’d have to work with people trying to speak with the agency from the general public.
3. School Administration
If you live anywhere near a school, there’s a job in the school district somewhere. Of course, you’ll have a tough time entering as a principal without any credentials. But, you could work as an office assistant.
Schools have to process mountains of paperwork during the school year. As such, they must hire buildings full of administrators to keep everything running.
4. Emergency Services Phone Operator
Operating an emergency services line isn’t for the faint of heart. You’ll likely hear some frightening encounters, answering the phone for people in distress. But, if you have the heart for it, you can help tons of people.
Plus, there’s been an exodus from the industry lately. So, in most places, demand for the role is at all-time highs. You might not have to look long before finding somewhere willing to hire.
Make sure you’ve developed a strong mind before trying to enter a stressful role like this. Otherwise, burnout will start seeking you out as if it were a predator stalking prey. Unless you have great coping skills, this industry may not be a great fit.
5. Social Services Assistant
A social services assistant would be responsible for helping social workers manage cases. In this role, you would have to work with parents. As a result of the circumstances they are in, working with them can be stressful. Learning how to manage emotions is vital if you’re going to be in this industry.
But, you’ll have a chance to improve the lives of children daily. By managing their cases, you can develop bonds with them. Plus, you can help their parents become better leaders.
Of course, this all becomes easier with customer service skills. So, we’d suggest developing them if you’re interested in social service.
Why Customer Service Is Valuable in Public Service
Pretty much anything you do will involve working with others. As a result, learning how to do customer service is endlessly valuable. Each time you change jobs, it’ll come in handy in new ways. That’s why everyone has enjoyed building up skills once they’ve seen some results.
